Customer Service Manager - State Farm Agent Team Member Job at Nikki McCauley - State Farm Agent, Roswell, GA

  • Nikki McCauley - State Farm Agent
  • Roswell, GA

Job Description

Job Description

Job Description

Benefits:

  • Health insurance
  • 401(k)
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Bonus based on performance
ROLE DESCRIPTION: 

Bilingual Customer Service Manager (English/Spanish)

Ready to bring the energy and make customers’ days better?
If you’re fluent in English + Spanish and you love talking with people (and actually helping them), this role is for you. Join our State Farm team and help lead the customer experience like a pro—no boring vibes.

What You’ll Do
  • Be the go-to for customers: questions, follow-ups, and support
  • Use a needs-based approach to guide customers to the right insurance/financial options
  • Keep the day moving: leads, scheduling, and next steps
  • Team up to solve issues fast and keep service on point
What We’re Looking For
  • English/Spanish required (verbal + written)
  • You communicate clearly and you genuinely listen
  • Detail-focused, proactive problem-solver, and a true team player
  • Currently licensed or willing to get licensed within 30 days
  • Comfortable learning computer systems
What You’ll Love
  • $40,000–$60,000 Total Compensation (Salary + commission/bonus)
  • 401(k) , health benefits, paid time off
  • A team that celebrates wins + quarterly team outings to build real culture
  • Real growth—advance within the agency

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