Job Description

About Bally's We're Bally's, and we've always been born to entertain. Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play. But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's. About the Role The HR Manager will oversee all aspects of human resources, including employee relations, talent acquisition team member engagement, and customer service Perform other related Responsible for supervising and managing members of HR staff. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Identifies and develops strategies for turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness and performance management issues. Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of complaints, harassment, employee concerns or EEOC issues. Assist with establishing and managing monthly budget reconciliations, P&L review, and approving departmental purchasing. Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with operational departments, to include understanding the organizational structure and need of each area. Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure. Maintains current knowledge of HR policies, programs, laws and regulations and ensure full compliance with all State regulations Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters Responsible for staff development and training programs. Responsible for rewards and recognition program to maximize employee engagement. Evaluates team members within department and delivers constructive feedback to employees in regards to performance. Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. Determines work procedures and expedites workflow. Responsible for employee performance (disciplining, coaching, counseling) Other duties as assigned. Qualifications: Previous HR Experience, with a minimum of 2 years in a leadership role Must have excellent organizational and written and verbal communication skills. Proficient in Microsoft Office Products (Word, Excel, Outlook, Teams) Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner Source: Hospitality Online #J-18808-Ljbffr

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