UPS STORE Manager Job at Pharma Tech Concepts Llc, Hackettstown, NJ

  • Pharma Tech Concepts Llc
  • Hackettstown, NJ

Job Description

Job Description

Job Description

Benefits:

  • 401(k)
  • Bonus based on performance
  • Health insurance
About Us

We're a locally owned and operated franchise of The UPS Store — a full-service retail center offering shipping, printing, mailbox, notary, and small-business services. We're looking for a hands-on, sales-minded Center Manager to lead our team, take ownership of daily operations, and deliver the friendly, reliable service our customers count on.

Position Summary

The Center Manager runs the day-to-day operation of the store: leading and scheduling staff, driving sales and revenue goals, ensuring an outstanding customer experience, and keeping the center organized, compliant, and profitable. This is a leadership role for someone who thrives in a fast-paced retail environment and wants ownership of results.

Key Responsibilities

  • Oversee all daily center operations and open/close procedures
  • Hire, train, schedule, and coach a team of retail associates
  • Drive sales, meet revenue and profit targets, and identify growth opportunities
  • Deliver exceptional customer service and resolve escalated issues
  • Manage shipping services (UPS, freight, international) and packing standards
  • Oversee print and finishing services, mailbox rentals, notary, and fingerprinting where offered
  • Handle cash management, daily deposits, and end-of-day reconciliation
  • Maintain inventory, place supply orders, and control costs
  • Monitor store metrics and P report results to the owner
  • Execute local marketing and community outreach to grow the customer base
  • Keep the center clean, well-merchandised, and compliant with brand and safety standards
Qualifications (Required)

  • 2+ years of retail or customer-service management experience
  • Proven leadership: hiring, training, scheduling, and motivating a team
  • Strong sales orientation and comfort meeting goals
  • Excellent communication and problem-solving skills
  • Proficiency with POS systems and general computer/office software
  • Ability to lift up to [50] lbs and stand for extended periods
  • High school diploma or equivalent (associate's or bachelor's a plus)
Preferred (Nice to Have)

  • Experience in shipping, printing, or a franchise retail environment
  • Active notary commission (or willingness to obtain)
  • Familiarity with The UPS Store systems and services
  • Bilingual [language] a plus

Job Tags

Work at office, Local area

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